Legal notice

Last updated: October 25, 2026

Thank you for shopping at VISERO. Below you'll find everything you need to know about how and when your order will arrive.

Where we ship

We currently ship to the United States, the United Kingdom, Canada and Ireland. Shipping is free to all of these countries.

Processing time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive an order confirmation email right after purchase and a shipping confirmation email with your tracking number as soon as your order ships.

During peak periods (Black Friday, Cyber Monday and the holiday season) processing may take a little longer. We will let you know if there is a significant delay.

Shipping rates and delivery times

Destination	Method	Cost	Estimated delivery*
United States	Standard (tracked)	Free	7–12 business days
United Kingdom	Standard (tracked)	Free	7–12 business days
Canada	Standard (tracked)	Free	7–12 business days
Ireland	Standard (tracked)	Free	7–12 business days

*Delivery estimates start once your order has shipped and are not guaranteed. Occasional delays can happen due to carrier volume, weather, or customs.

Holiday orders

For delivery before Christmas, we recommend ordering by November 27. Orders placed after this date may not arrive in time for the holidays.

Order tracking

Every order ships with tracking. If you haven't received a tracking email within 5 business days of placing your order, please contact us at support@visero.store.

Multiple items

If you order more than one item (for example, a bundle), your items may arrive in separate packages. You'll receive tracking for each package.

Customs, duties and taxes

Depending on your country, orders may be subject to import duties or taxes. Where taxes are collected at checkout, they will be shown before you pay. Any duties or taxes charged by the destination country on delivery are the customer's responsibility.

Incorrect address

Please double-check your shipping address before completing your order. If you notice a mistake, contact us right away — we can update it as long as the order hasn't shipped yet. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost, stolen or damaged packages

If your tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office first, then contact us within 7 days. If your order arrives damaged, email us photos within 7 days of delivery and we'll make it right.